Privacy Policy

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Privacy Policy - OmniWell Healing Clinic

Effective Date: 2 April 2026

1. Who We Are

OmniWell Healing Clinic (“we”, “us”, “our”) provides treatments aimed at restoring health and wellbeing within the body.

We are committed to protecting your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect personal and sensitive information necessary to provide safe, appropriate, and effective care.

Personal Information
  • Full name, date of birth
  • Phone number, email address, residential address
  • Emergency contact details
Sensitive (Health) Information
  • Health history and current conditions
  • Lifestyle factors (e.g. stress, sleep, nutrition)
  • Assessment findings relevant to treatments and care
  • Treatment notes and progress records
Administrative Information
  • Appointment history
  • Payment and billing details

We only collect information that is reasonably necessary for your care and clinic operations.

3. Children and Minors

We provide care to children. For clients under the age of 18:

  • Personal and health information is collected with the consent of a parent or legal guardian
  • A parent/guardian may access and request correction of the child’s records
  • Where appropriate, we may also consider the child’s capacity to understand and consent

4. How We Collect Your Information

We collect your information through:

  • Online intake and consent forms via Cliniq Apps
  • Appointment bookings and clinical records via Cliniko
  • In-person consultations
  • Phone, email, or website interactions

Where practical, we collect information directly from you or your guardian.

5. Purpose of Collection

We collect, use, and hold your information to:

  • Provide treatment and care tailored to your needs
  • Maintain accurate clinical records
  • Communicate regarding appointments and care
  • Process payments and manage accounts
  • Comply with legal, regulatory, and professional obligations

We will not use your information for unrelated purposes without your consent.

6. Disclosure of Information

We may disclose your information:

  • To trusted service providers such as Cliniko and Cliniq Apps for secure storage and clinic operations
  • To other healthcare providers with your consent
  • Where required or authorised by law
Overseas Disclosure

Some third-party providers may store data on servers located outside Australia. We take reasonable steps to ensure these providers handle your data in accordance with applicable privacy standards.

We do not sell, rent, or trade your personal information.

7. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Encrypted, cloud-based systems
  • Password-protected access
  • Role-based access for staff (limited to what is necessary)
  • Staff training on confidentiality and privacy obligations

8. Access and Correction

You have the right to:

  • Request access to your personal or health information
  • Request correction of inaccurate, incomplete, or outdated information

Parents/guardians may make these requests on behalf of minors.

Requests can be made using the contact details below. We will respond within a reasonable timeframe.

9. Retention of Records

We retain client records in accordance with Australian legal and professional requirements, including extended retention periods for minors where applicable.

When records are no longer required, they are securely destroyed or de-identified.

10. Marketing and Communication

We may contact you regarding:

  • Appointment reminders
  • Clinic updates
  • Relevant health information

You may opt out of non-essential communications at any time.

We do not send marketing communications without a reasonable expectation or your consent.

11. Website and Cookies (if applicable)

If you visit our website, we may collect non-identifiable data (such as browser type and usage patterns) via cookies to improve functionality and user experience.

12. Complaints

If you believe your privacy has been breached, please contact us so we can investigate and resolve the issue.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

13. Contact Us

OmniWell Healing Clinic
Unit 2, 56 Creaney Drive, Kingsley, WA 6026, Australia
08 6558 1895
hello@omniwell.com.au

14. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on request or via our website.